PROJECT RESULTS

Competency-Based Curriculum

Six hands-on modules—Active Listening Mastery, Fair & Inclusive Communication, High-Pressure Messaging, Conflict De-escalation & Resolution, Negotiation & Persuasion Tactics, and Emotional Intelligence.

Interactive Training Tools

Role-play scenario cards, stress-test activities, quick-reference infographics for high-risk calls and short video simulations. Use them standalone or alongside the curriculum.

Pilot & Best-Practice Report

Resources are trialled with educators and officers in three countries; findings feed into a public report on what works in real training settings.

Sustainability & Dissemination Kit

Long-term hosting plan, maintenance agreement and a ready-made media kit (logo set, explainer video, social-media templates).

Main Outputs at a Glance

  • Curriculum with educator resources
  • Interactive tools: cards, activities, infographics, videos
  • Multilingual online learning platform
    • Active Listening Mastery
    • Fair & Inclusive Communication
    • High-Pressure Messaging
    • Conflict De-escalation & Resolution
    • Negotiation & Persuasion Tactics
    • Emotional Intelligence for Policing
  • Pilot evaluation & best-practice report
  • Sustainability & dissemination kit
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.